Shipping policy
Shipping Times
When placing an order, you may see an estimated delivery date. Please note that this date is an expected delivery date only and is not guaranteed.
Shipping times may vary due to factors such as carrier delays, weather, holidays, customs, or other circumstances outside of our control.
We kindly ask that you be patient if your order does not arrive on the estimated date.
Delayed Orders
If your order has not arrived after a reasonable amount of time beyond the estimated delivery date, please contact us at:
Please include your order number and any relevant shipping information so that we can look into the status of your order and assist you.
Shipping Responsibility
Once an order has been shipped, delivery is handled by the shipping carrier. While we will do our best to assist with delayed or missing packages, ON DEEN cannot guarantee delivery times provided by the carrier.
We appreciate your patience and understanding.